My Video Will Not Play

Start here: play the file on your computer in VLC. If it plays there, the problem is your headset or your player, not the file.

On Meta Quest: use the browser instead. Open your video and press "Enter VR". No app needed. If you downloaded the file, set your player to "Side by Side" and "3D".

On Apple Vision Pro: use the Apple Vision Pro button on the watch page, or open the .mov file in Photos rather than Files.

Stuttering or buffering is your Wi-Fi, not the file. Move closer to your router, use 5 GHz, or download the video and play it locally.

Still stuck? Download the file again, then contact us with your video ID.