Can I Re-Convert a Video If I Am Not Happy With the Result?
Yes. If a converted video did not turn out the way you hoped — for example you picked the wrong preset, or the depth effect is not quite what you expected — you can convert it again with a different setting.
How it works:
- Every video gets one free re-conversion. Open it in your library, choose a different preset (Comfort / Cinema / Aggressive) or adjust the advanced depth sliders, and start it again. It does not use any minutes.
- This works as long as we still have your original upload, which is deleted after 7 days.
- Your watch code and share links stay the same; the new result replaces the old one.
- Want to try more settings after that, or a different output format (Spatial Video vs Full SBS)? Upload the video again. That counts as a new conversion and uses minutes from your balance.
When the result is bad due to a technical issue (encoding errors, audio loss, broken file), please contact support with your video ID. We refund the minutes consumed by failed conversions — those are on us, not you.
When the source itself is the limit:
AI 2D-to-3D works best with content that has clear foreground/background separation, camera motion, and varied subject distances. Some material — flat screen recordings, talking-head close-ups against a uniform backdrop, animation that already used a fixed-distance camera — simply does not contain enough depth cues for any preset to produce a strong 3D effect. In those cases re-converting with a stronger preset will not help. The "Low 3D depth effect" article in Troubleshooting goes into more detail.