No Audio After Conversion

If your converted video has no audio, here are some things to check:

1. Check the original file — Make sure your source video actually contains an audio track. Some screen recordings or exported clips may not include audio.

2. Audio codec compatibility — The conversion preserves the original audio track. If your player does not support the audio codec, it may appear silent. Try playing the video in VLC or another media player that supports all codecs.

3. Headset audio settings — On Meta Quest, check that the headset volume is turned up and that audio is not routed to Bluetooth headphones unexpectedly.

4. Re-download the file — Occasionally, an incomplete download can result in a corrupted audio stream. Try downloading the converted file again from your dashboard.

If the issue persists, please contact our support team with your video ID (found on your dashboard) so we can investigate.