Not Happy With Your Conversion?

It depends on what went wrong. You have four options.

The file is broken (no audio, corrupted, never finished)

That one is on us. Contact support with your video ID and we put the minutes back. No time limit.

The 3D looks wrong (odd depth, halos, colours)

Usually the preset or your player. Check the troubleshooting articles first. Still wrong? Send your video ID and we will review it.

It worked, but the effect is weak

Some footage has no depth cues: flat animation, screen recordings, close-ups against a plain wall. We cannot refund those minutes. Test a short clip first next time.

The service is not for you

Request a full refund on your billing page within 7 days, if you used less than 20% of your minutes.

Always include your video ID from the dashboard when you contact us.