7-Day Money-Back Guarantee

Every minute bundle is covered by a 7-day money-back guarantee. If the service is not for you, request a full refund from your billing page.

Eligibility:

• Within 7 days of your purchase
• Less than 20% of your minute balance used
• One refund per account

The 20% rule exists so the guarantee covers "this is not what I expected" rather than "I used most of it and then asked for my money back". It is checked automatically when you click the refund button.

How to request it:

One click on your billing page — no support ticket needed. The refund goes back to your original payment method via Stripe, usually within a few business days depending on your bank.

If a conversion failed for technical reasons, that is a separate matter: contact support and we refund the minutes it consumed, regardless of the 7-day window.

On top of this guarantee, EU consumers have a statutory 14-day right of withdrawal. Our guarantee is quicker and needs no explanation from you, but it never replaces that right. Both are set out in our Terms of Service.