Find answers to common questions about our 3D video conversion service.
Spatial video is a stereoscopic 3D video format designed for immersive headsets like the Apple Vision Pro. It contains depth information that allows the viewer to perceive real three-dimensional depth when watching through a compatible device.
Unlike traditional 3D formats, spatial video uses the MV-HEVC codec which embeds left-eye and right-eye views into a single file. This makes it easy to share and play back — the file looks like a normal 2D video on regular devices, but reveals its full 3D depth on supported headsets.
XclusiveVR converts your regular 2D videos into spatial video format using AI-powered depth estimation, giving your existing content a stunning 3D effect.
Full Side-by-Side (Full SBS) is a widely supported 3D video format where the left-eye and right-eye views are placed next to each other in a single frame at full resolution.
Each eye gets a complete full-resolution image, resulting in the highest possible 3D quality. This format is supported by virtually all VR headsets including Meta Quest 2, Meta Quest 3, Meta Quest Pro, Pico, Samsung Gear VR, and many more.
The trade-off is that Full SBS files are larger than other formats since they contain two full-resolution views. However, the superior quality makes it the preferred format for VR enthusiasts.
Both formats deliver 3D content, but they differ in compatibility and use case:
Spatial Video (MV-HEVC):
• Designed primarily for Apple Vision Pro
• Single file that works as 2D on regular devices
• Compact file size with efficient compression
• Limited headset support (Apple ecosystem)
Full Side-by-Side (SBS):
• Works on virtually all VR headsets (Meta Quest, Pico, Samsung XR, etc.)
• Two full-resolution views side by side
• Larger file size but maximum quality
• Requires a 3D-capable video player
If you have an Apple Vision Pro, choose Spatial Video. For Meta Quest or other VR headsets, choose Full SBS. If you want both, XclusiveVR can convert your video to either format.
Yes. The Full Side-by-Side (SBS) file you download from your dashboard is the same stereo format YouTube uses for 3D videos.
How it works:
• Download the Full SBS version of your conversion and upload it to YouTube like any normal video.
• YouTube detects 3D through metadata embedded in the file. When it is recognised, headset viewers can watch it in real 3D in the YouTube VR app, and YouTube shows a flat version on normal screens.
• If your upload plays as two images next to each other, the 3D flag was not picked up. Contact support and we will help you tag the file.
Note: the Spatial Video (MV-HEVC) file for Apple Vision Pro is not suitable for YouTube. Always use the SBS version there.
Keep in mind that YouTube re-compresses every upload. For the best possible quality, use the hosted watch link from your dashboard instead: that streams the original file straight to the headset. In the headset browser, open xclusivevr.com/watch and type the short watch code shown next to your video.
Conversion time depends on several factors:
• Video length — A 1-minute video typically takes 3–8 minutes to convert
• Resolution — Higher resolution videos (4K or even 8K) take longer than 1080p
• Frame rate — 60 fps takes about twice as long as 30 fps
• Server load — During peak times, your video may be queued briefly
You can track the progress of your conversion in real-time on the dashboard. You will receive an email notification when your video is ready for download.
Tip: For the fastest results, upload videos in MP4 format at 1080p resolution.
There is no quality setting. Every conversion runs the same AI pipeline, whatever bundle you bought.
What you do choose is the 3D setting:
• Comfort, subtle depth, easiest for long viewing
• Cinema, filmic depth, a balanced middle ground
• Aggressive, maximum depth, the strongest effect
Output resolution matches your input. Upload 4K and you get 4K back. Up to 8K works on every bundle, and so does HDR.
Not happy with the depth? You can convert the same video again with a different setting, free, once per video.
Input formats (what you can upload):
• MP4 (recommended — fastest processing)
• MOV (Apple QuickTime)
• AVI
• MKV
• WebM
Output formats:
• Spatial Video (MV-HEVC) — for Apple Vision Pro
• Full Side-by-Side (SBS) MP4 — for Meta Quest and other VR headsets
Upload limits:
• Maximum video length: 30 minutes
• Maximum frame rate: 60 fps (slow-motion videos above 60 fps are not supported)
• Maximum resolution: up to 8K on every bundle — see "Video Upload Limits" for the details
For best results, upload your video in the highest quality available. The conversion preserves the original resolution and audio track.
To ensure fast, reliable processing, XclusiveVR enforces the following upload limits:
Maximum resolution: up to 8K
We support conversions up to 8K resolution, and HDR, on every bundle. There is no resolution limit tied to what you paid: Starter converts 8K HDR just as Studio does. The only differences between bundles are the number of minutes, the price per minute, and queue priority.
Maximum video length: 30 minutes
Videos up to 30 minutes can be converted. If you have a longer video that you would like to convert, please contact us via our contact page — we offer custom conversions for longer content on request.
Maximum frame rate: 60 fps
Slow-motion videos filmed at 120 fps, 240 fps, or higher are not supported. This is because high frame rates result in extremely long processing times and very large output files that are impractical for VR playback.
If you upload a slow-motion clip, you will see an error message immediately showing the detected frame rate. To fix this, export or convert the video at 30 fps or 60 fps using a tool like HandBrake (free), iMovie, or Premiere Pro before uploading.
Need a custom conversion? If you have specific requirements (longer videos, special formats, or bulk orders), please send us a message via the contact page and we will provide a tailored solution.
HDR works on every bundle, up to 8K. There is no HDR limit tied to what you paid. Starter handles HDR exactly like Studio does.
Supported:
• HDR10 (PQ)
• HLG
• Dolby Vision. We keep the HDR10 base layer and drop the dynamic metadata.
What you get back: 10-bit HEVC with the original transfer function and BT.2020 colours. On an HDR headset you see the full range. On an SDR screen your player tone-maps it.
One thing to know: Apple's Photos app on Vision Pro still tone-maps spatial video to SDR. For the best HDR today, use the Full SBS file in a player like Skybox VR or DeoVR.
Colours look washed out? See "My HDR Video Looks Washed Out".
Spatial Video (MV-HEVC) conversions take longer than Full Side-by-Side conversions. This is normal and expected — here is why.
Full SBS is a one-stage process:
The AI depth estimation generates the 3D pair, packs the two eyes side by side, and encodes a single MP4 file. The output goes straight to your dashboard.
MV-HEVC is a two-stage process:
1. The same AI conversion produces the side-by-side stereo pair on our GPU servers.
2. A second stage repackages the stereo pair into Apple's MV-HEVC container using Apple's encoding stack. This stage runs on dedicated Apple Silicon hardware to ensure the output is fully compliant with Apple Vision Pro and visionOS.
The extra stage adds a few minutes per video — typically the equivalent of an additional pass at roughly 1× real-time. For a 10-minute clip, that is about 10 extra minutes of processing on top of the standard conversion time.
If you need the fastest turnaround, choose Full SBS. The 3D quality is identical — the only difference is the container format and which players support it.
During busy periods the queue for the Apple Silicon stage can grow longer than the GPU stage, which is why MV-HEVC sometimes appears to "stall" near 80% on the dashboard. The stall is the queue wait, not a failure. Your video will continue automatically.
Every conversion lets you choose a 3D Experience preset that controls how strong the 3D effect is. The right choice depends on the type of content and how long you plan to watch.
Cinema (subtle depth)
Light 3D effect designed for extended viewing. Closest to the depth you would experience in a movie theatre. Great for feature-length content, narrative video, slow-paced scenes, or anyone sensitive to motion sickness.
Comfort (recommended, balanced)
A balanced preset that gives clearly perceptible depth without strain. Suitable for most users and most content. This is the default — when in doubt, use Comfort.
Aggressive (maximum pop-out)
Maximum depth and pop-out effect. Best for short clips (under 5 minutes), demos, music videos, action sequences, or anywhere you want the strongest immersion. Not recommended for long-form viewing as the high parallax can cause eye fatigue over time.
Which preset for which content?
• Vlogs / talking head — Comfort
• Landscape / drone footage — Aggressive or Comfort
• Concerts / live events — Comfort or Cinema
• Movies / documentaries — Cinema or Comfort
• Music videos / trailers — Aggressive
• Sports highlights — Aggressive
• Anything with rapid camera motion — Comfort or Cinema (Aggressive can amplify motion)
A tip: if you are not sure, convert a short test clip first. The preset only affects the warp stage — the underlying depth estimation is the same — so you can quickly compare which one feels best on your headset.
The AI reads every frame. A 60 fps clip has twice as many frames as a 30 fps clip of the same length, so it takes about 1.5 to 2 times longer.
• 24 to 30 fps: fastest. Most film, TV and phone video.
• 50 to 60 fps: 1.5 to 2 times slower. Sports and action cameras.
• Above 60 fps: not accepted.
Slow motion at 120 or 240 fps is rejected at upload. One minute at 240 fps holds 14,400 frames, the same as eight minutes at 30 fps.
To fix a rejected clip, re-export it at 30 or 60 fps in HandBrake, iMovie or any editor. The slow-motion look stays.
A lower frame rate does not use fewer minutes. A minute is a minute of source video.
Yes. If a converted video did not turn out the way you hoped — for example you picked the wrong preset, or the depth effect is not quite what you expected — you can re-upload the source and run the conversion again with different settings.
How it works:
• A re-conversion is treated as a new conversion — it uses minutes from your balance again.
• Pick a different preset (Cinema / Comfort / Aggressive) or a different output format (Spatial Video vs Full SBS) and run it again.
When the result is bad due to a technical issue (encoding errors, audio loss, broken file), please contact support with your video ID. We refund the minutes consumed by failed conversions — those are on us, not you.
When the source itself is the limit:
AI 2D-to-3D works best with content that has clear foreground/background separation, camera motion, and varied subject distances. Some material — flat screen recordings, talking-head close-ups against a uniform backdrop, animation that already used a fixed-distance camera — simply does not contain enough depth cues for any preset to produce a strong 3D effect. In those cases re-converting with a stronger preset will not help. The "Low 3D depth effect" article in Troubleshooting goes into more detail.
To watch your converted spatial video on Apple Vision Pro:
1. Download the converted spatial video file to your Mac or iPhone
2. If on Mac: AirDrop the file to your Apple Vision Pro, or add it to your Photos library — it will sync via iCloud
3. If on iPhone: Save the file to your Photos app — spatial videos sync automatically via iCloud Photos
4. On your Apple Vision Pro, open the Photos app
5. Navigate to the spatial video — it will appear with a spatial video indicator
6. Tap to play and enjoy the immersive 3D experience
Alternatively, you can use the Files app on Vision Pro to open spatial videos directly from iCloud Drive or any connected cloud storage.
Tip: For the best viewing experience, watch in a dimly lit environment and ensure your headset is properly fitted.
You do not need an app. Open your video in the Quest browser and press "Enter VR".
1. Put on your Quest and open the browser.
2. Go to xclusivevr.com/watch
3. Type the 6-character watch code from your dashboard.
4. Press "Enter VR" in the player.
The video streams straight to your headset. No download, no cable, no app store.
Want your whole library instead of one video? Open xclusivevr.com/library in the headset and sign in, or pair the headset once with the pair code from your dashboard.
Does playback stutter? That is your Wi-Fi. Move closer to your router, or use a 5 GHz network.
Prefer a local copy? Download the Full SBS file from your dashboard and play it in any 3D player. Set the mode to "Side by Side" and "3D".
No. The fastest way is the Quest browser: open your video and press "Enter VR". Nothing to install.
You only need a player app if you downloaded the file and want to play it from the headset itself.
If you do, these work well:
• Skybox VR, our first choice. It detects Full SBS reliably.
• DeoVR, free, with strong codec support.
• Pigasus, a good alternative with network streaming.
In any of them, set the mode to "Side by Side" and "3D".
If your converted video has no audio, here are some things to check:
1. Check the original file — Make sure your source video actually contains an audio track. Some screen recordings or exported clips may not include audio.
2. Audio codec compatibility — The conversion preserves the original audio track. If your player does not support the audio codec, it may appear silent. Try playing the video in VLC or another media player that supports all codecs.
3. Headset audio settings — On Meta Quest, check that the headset volume is turned up and that audio is not routed to Bluetooth headphones unexpectedly.
4. Re-download the file — Occasionally, an incomplete download can result in a corrupted audio stream. Try downloading the converted file again from your dashboard.
If the issue persists, please contact our support team with your video ID (found on your dashboard) so we can investigate.
If the 3D effect in your converted video seems flat or minimal, this may be due to the content of the source video:
1. Source material matters — Videos with clear foreground/background separation produce the strongest 3D effect. Close-up shots of flat surfaces or purely 2D content (screen recordings, slideshows) will have minimal depth.
2. Camera movement helps — Videos with camera motion (panning, tracking shots) give the AI more depth cues to work with, resulting in a better 3D effect.
3. Convert again with a different 3D setting. Aggressive gives the strongest depth. This is free, once per video.
4. Viewing distance — On your VR headset, make sure you are viewing the video at the correct virtual screen distance. Too far or too close can reduce the perceived depth effect.
5. Content type — Landscape footage, outdoor scenes, and videos with objects at varying distances produce the most impressive 3D results.
Remember: AI-generated 3D from 2D footage will not match natively filmed 3D content, but it can produce a very convincing immersive effect, especially with suitable source material.
Start here: play the file on your computer in VLC. If it plays there, the problem is your headset or your player, not the file.
On Meta Quest: use the browser instead. Open your video and press "Enter VR". No app needed. If you downloaded the file, set your player to "Side by Side" and "3D".
On Apple Vision Pro: use the Apple Vision Pro button on the watch page, or open the .mov file in Photos rather than Files.
Stuttering or buffering is your Wi-Fi, not the file. Move closer to your router, use 5 GHz, or download the video and play it locally.
Still stuck? Download the file again, then contact us with your video ID.
Switch to the Comfort or Cinema setting and convert again. That fixes it for most videos.
Why it happens: the AI has to invent the pixels hidden behind foreground objects. Aggressive pushes the two eye views further apart, so there is more to invent, and edges show a soft halo.
What else helps:
• Avoid Aggressive on high-contrast edges: a white object on black, headlights at night, fine hair.
• Use sharp, well-lit footage. Compression, motion blur and low light all make depth harder to read.
Not a normal trade-off, and worth reporting:
• Hard tearing lines instead of a soft halo
• Background in front of the foreground
• 3D that flickers between frames
Send us your video ID and we will investigate.
This is almost always your player, not the file. Most VR players ignore HDR and show it as SDR, which gives the milky, flat look.
Use a player that handles HDR:
• Apple Vision Pro: the Photos app
• Meta Quest 3: a recent Skybox VR, or DeoVR
• Mac or PC: VLC or IINA
Also check that HDR is switched on in your headset display settings.
To check the file itself: open it in VLC, then Tools, then Codec Information. "SMPTE 2084" or "ARIB-STD-B67" means the HDR is intact. If it says "BT.709", contact us with your video ID.
XclusiveVR runs on one-time minute bundles. There is no subscription, no recurring charge and nothing to cancel.
What counts as a minute:
The duration of the source video you convert. A 90-second video uses 1.5 minutes from your balance — regardless of resolution or output format.
How a balance works:
• You buy a bundle once. The minutes land in your balance immediately.
• Your balance stays valid for 12 months from your most recent purchase.
• Buying again adds the new minutes to whatever is left, and extends the WHOLE balance for another 12 months. It works like prepaid phone credit — topping up keeps everything alive.
• When your balance runs out, a conversion is refused rather than billed extra. There is no overage and no surprise invoice.
What every bundle includes:
All bundles unlock the same capabilities — up to 8K, HDR, spatial video for Apple Vision Pro, Full SBS for Meta Quest, and a commercial licence. Bundles differ only in how many minutes you get, the price per minute, and how fast your job moves through the queue.
Your balance and its expiry date are shown on your billing page.
XclusiveVR sells one-time minute bundles. Euro prices below include 21% VAT, which is what you pay as a consumer in the EU. EU businesses with a valid VAT number and customers outside the EU pay the amount excluding VAT, shown in brackets.
Starter — €11 one-time (€9.09 excl. VAT)
• 15 conversion minutes
• Standard queue
Creator — €29 one-time (€23.97 excl. VAT)
• 50 conversion minutes
• Priority rendering
• Better value per minute
Studio — €79 one-time (€65.29 excl. VAT)
• 175 conversion minutes
• Fastest queue priority
• Lowest price per minute
Every bundle includes the same capabilities: up to 8K resolution, HDR processing, Spatial Video for Apple Vision Pro, Full SBS for Meta Quest, and a commercial licence. The only differences are the number of minutes, the price per minute, and queue priority.
All minutes stay valid for 12 months from your last purchase, and buying again extends your whole balance by another 12 months.
In other currencies the pricing page shows your local amount. Visit the pricing page for current prices.
All payments on XclusiveVR are processed securely through Stripe, a leading global payment processor.
We accept:
• Credit and debit cards (Visa, Mastercard, American Express)
• Apple Pay and Google Pay (where available)
• iDEAL, Bancontact, SEPA, and other local payment methods (depending on your region)
Your payment information is handled entirely by Stripe — we never store your card details on our servers. All transactions are encrypted and PCI-DSS compliant.
How billing works:
Minute bundles are a one-time payment. You are charged once, at checkout, and nothing is billed again afterwards. There is no subscription, no renewal date and nothing to cancel. You receive a Stripe receipt by email straight away, and your invoice with VAT details is available on your billing page.
Failed payments:
If a payment does not go through (for example an expired card), the checkout simply does not complete and no minutes are added. Nothing is charged, and you can try again with another payment method.
Every minute bundle is covered by a 7-day money-back guarantee. If the service is not for you, request a full refund from your billing page.
Eligibility:
• Within 7 days of your purchase
• Less than 20% of your minute balance used
• One refund per account
The 20% rule exists so the guarantee covers "this is not what I expected" rather than "I used most of it and then asked for my money back". It is checked automatically when you click the refund button.
How to request it:
One click on your billing page — no support ticket needed. The refund goes back to your original payment method via Stripe, usually within a few business days depending on your bank.
If a conversion failed for technical reasons, that is a separate matter: contact support and we refund the minutes it consumed, regardless of the 7-day window.
On top of this guarantee, EU consumers have a statutory 14-day right of withdrawal. Our guarantee is quicker and needs no explanation from you, but it never replaces that right. Both are set out in our Terms of Service.
When your balance is not enough to cover a conversion, that conversion is refused before it starts. You are never billed extra and you never get a surprise invoice — there is no overage on minute bundles.
What you will see:
The upload is rejected with a message telling you how many minutes the video needs and how many you have left. Nothing is charged and nothing is processed.
What to do:
Buy another bundle from the pricing page. The new minutes are added to whatever is left of your balance, and the whole balance becomes valid for another 12 months from that moment.
A tip to avoid running short:
A minute is a minute of source video, so trim your clip before uploading if you only need part of it. A 30-second excerpt costs 0.5 minutes, not the full length of the original file.
There is nothing to cancel. Minute bundles are a one-time purchase, so no money is ever taken from your account again unless you choose to buy more.
Buying more minutes:
Pick any bundle on the pricing page — you are not locked to the one you bought before. The new minutes are added to whatever is left of your balance.
What happens to minutes you already had:
They are kept, and the expiry date of your entire balance moves to 12 months from your newest purchase. So if you have 4 minutes left and buy a 50-minute bundle, you end up with 54 minutes, all valid for another 12 months.
Can I switch to a bigger bundle mid-way?
There is no switching, because there is no plan to switch between. If you need more minutes, buy the bundle that fits. Larger bundles simply cost less per minute.
Your current balance and its expiry date are shown on your billing page.
8K conversion is available on every bundle. There is no resolution limit tied to what you paid — Starter converts 8K just as Studio does.
Important note about 8K output:
No VR headset currently supports true 8K per eye. When you upload an 8K source video, XclusiveVR processes and delivers it at 4K per eye — the maximum any headset can display today. The 8K source gives the AI more detail to work with, so the resulting 4K 3D output is sharper than converting a native 4K source.
What 8K does cost you:
More minutes are not charged for higher resolution — a minute is a minute of source video regardless. But 8K conversions do take longer to process, so they spend more time in the queue.
If you have 8K footage and are unsure whether it is worth uploading at full resolution, convert a short excerpt first and compare.
It depends on what went wrong. You have four options.
The file is broken (no audio, corrupted, never finished)
That one is on us. Contact support with your video ID and we put the minutes back. No time limit.
The 3D looks wrong (odd depth, halos, colours)
Usually the preset or your player. Check the troubleshooting articles first. Still wrong? Send your video ID and we will review it.
It worked, but the effect is weak
Some footage has no depth cues: flat animation, screen recordings, close-ups against a plain wall. We cannot refund those minutes. Test a short clip first next time.
The service is not for you
Request a full refund on your billing page within 7 days, if you used less than 20% of your minutes.
Always include your video ID from the dashboard when you contact us.
Nine: EUR, USD, GBP, CAD, AUD, CHF, SEK, NOK and DKK.
We pick one from your location on your first visit. Change it any time with the currency selector in the header, and we remember your choice.
Prices are fixed per currency, not converted at today's rate. You see the exact amount before you pay, so your bank cannot surprise you.
Switching currency costs nothing. Every bundle is a separate one-time purchase.
VAT:
• EU consumer: 21%, already in the price you see
• EU business with a valid VAT number outside the Netherlands: 0%, reverse charge
• Dutch business: 21%
• Outside the EU: 0%, VAT-exempt export
Your invoice shows the exact treatment.
How long your converted 3D videos stay available depends on which file you mean.
The full-quality master (what you download):
Available to download for 90 days after the conversion finishes. Download it and keep your own copy within that window.
The streamable version (what you watch in your headset):
We keep hosting this one and stream it to your headset for as long as your minute balance is valid — 12 months from your most recent purchase. Nothing to download, nothing to transfer: you open a link or type your watch code and it plays. Buying more minutes extends this too, because it is the same clock.
Free trial conversions:
7 days, then permanently deleted.
Your original uploaded source file:
Always deleted within 7 days, whatever you paid. We only keep the converted result.
After a retention window passes, the file is automatically and permanently deleted from our storage and can no longer be re-downloaded or streamed. We cannot restore it, so keep your own backup of anything you want to hold on to.